Privacy Policy

Privacy Policy

Effective Date: 01 September 2025
Company: HESTIA CREATIVE (PTY) LTD (Reg. No. 2025/002188/07), South Africa

1. Introduction

At Hestia Creative, your privacy matters. We are committed to protecting your personal data in line with the Protection of Personal Information Act (POPIA), GDPR, and CCPA.

2. Data We Collect

We collect the following information:

  • Contact details: name, email, phone number, company name

  • Business content: logos, photos, written content

  • Payment information (securely processed by Paystack)

  • Technical data: IP address, cookies, browser data

  • Website usage analytics via Google Analytics

  • CRM and marketing interactions via HubSpot

  • Any files/content you provide for website development

3. How We Use Your Data

We use your data to:

  • Provide and improve our services

  • Manage subscriptions and process payments

  • Communicate with you (service updates, support, marketing)

  • Send newsletters (you may unsubscribe anytime)

  • Monitor and improve website performance

  • Ensure compliance with legal obligations

4. Data Sharing

We share your information only with trusted partners, including:

  • Paystack (payments)

  • Google Analytics (analytics)

  • HubSpot (CRM/marketing)

  • WordPress plugins (security and site functionality)

  • Shopify (for commerce websites)

We never sell your personal data.

5. Cookies & Tracking

We use cookies and tracking technologies for analytics, marketing, and functionality. You can manage cookies via your browser.

6. Data Retention

We retain your information only as long as necessary for service delivery, legal compliance, or dispute resolution.

7. Your Rights

You have the right to:

  • Access the personal data we hold

  • Request corrections or deletions

  • Withdraw consent for marketing

  • Object to processing in certain cases

For requests, please contact us at info@hestiacreative.co.za.

8. Security

We use industry-standard protections, including security plugins (e.g., Defender for WordPress), SSL encryption, and restricted access.

9. International Transfers

If you are outside South Africa, your data may be transferred to and processed in other countries where our providers operate.

10. Updates to this Policy

We may update this Privacy Policy. Changes will be posted on this page with a new effective date.

Web Hosting 

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Similar to virtually any service, while using the web hosting service there are several rules that should be followed as soon as you subscribe. Take time to browse our Terms of Service to be able to be familiar with our service guarantees including all your duties as a user.

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Refund Policy

  1. All payments for services rendered by HESTIA CREATIVE (PTY) LTD are non-refundable, except as required by applicable law.
  2. Fees are considered earned on receipt or when the service begins, as applicable, and are non-refundable for any portion of services not yet delivered.
  3. If a dispute arises regarding charges, please contact us at info@hestiacreative.co.za to review the specific circumstances. We strive to resolve issues promptly, and any refunds will be considered only where required by law or at our sole discretion.
  4. In the event of termination of services by us due to material breach of the engagement terms by Hestia Creative, refunds may be considered on a case-by-case basis, at our sole discretion.
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